Free shipping on orders above ₹999 · Authentic Kashmiri dry fruits
Free shipping on orders above ₹999 · Authentic Kashmiri dry fruits
Effective Date: 04th June 2026
Version: 1.0
At Valley Origin, we are committed to delivering premium-quality food and consumable products with care, reliability, and transparency. This Shipping Policy outlines the terms governing the processing, dispatch, shipment, and delivery of orders placed through our website and associated sales channels.
Orders are generally processed and dispatched within 1–2 business days following successful order confirmation and payment verification.
Processing times are estimates and may vary due to factors including, but not limited to:
Product availability
Inventory verification
Seasonal demand
Adverse weather conditions
Public holidays
Operational constraints
Government restrictions
Transportation disruptions
Circumstances beyond Valley Origin's reasonable control
If a significant delay is anticipated, Valley Origin will make reasonable efforts to notify the customer using the contact information provided at the time of purchase.
For most serviceable locations within India, estimated delivery timelines range between 8–12 business days from the date of dispatch.
Certain destinations may receive deliveries sooner depending on carrier availability, route efficiency, and the shipping method selected.
Delivery estimates are provided for informational purposes only and are not guaranteed delivery commitments.
Valley Origin may offer international shipping to selected destinations where carrier services are available and permitted by applicable laws and regulations.
Estimated international delivery timelines generally range between 15–25 business days from the date of dispatch.
International deliveries may be affected by:
Customs inspections
Import regulations
Destination-country requirements
Carrier performance
Local transportation networks
Weather events
Government restrictions
Delivery estimates for international orders are not guaranteed and may vary substantially depending on destination and prevailing conditions.
Valley Origin may offer complimentary shipping on eligible orders delivered to selected PIN codes within Srinagar and nearby serviceable areas, at its sole discretion.
Eligibility for complimentary local delivery may be modified, expanded, restricted, or withdrawn without prior notice.
Shipping charges applicable to domestic orders will be displayed during checkout and may vary based on:
Destination
Order value
Package weight
Package dimensions
Delivery method
Carrier charges
Other logistical considerations
Orders involving larger quantities, special packaging, corporate gifting requirements, or bulk purchases may be subject to separate shipping arrangements and charges.
Shipping charges for international orders may be calculated at checkout or communicated to the customer after order placement, depending on destination, carrier availability, package characteristics, customs requirements, and prevailing shipping rates.
For international shipments, customers are solely responsible for:
Customs duties
Import taxes
Regulatory fees
Clearance charges
Local handling fees
Any other charges imposed by destination-country authorities
Valley Origin shall not be responsible for delays, holds, refusals, seizures, inspections, or additional costs arising from customs or government actions.
Customers are responsible for providing complete and accurate shipping information.
Valley Origin shall not be liable for delays, failed deliveries, additional shipping charges, or losses resulting from incorrect, incomplete, outdated, or inaccurate address information supplied by the customer.
If an order requires reshipment due to incorrect address information, additional charges may apply.
Where tracking services are available, customers will receive shipment tracking details after dispatch.
Tracking updates are provided by third-party carriers and may occasionally be delayed, inaccurate, or unavailable.
Valley Origin does not guarantee the accuracy or availability of carrier tracking systems.
Once an order has been handed over to a shipping carrier, delivery performance is primarily the responsibility of the carrier.
Valley Origin will make reasonable efforts to assist customers in investigating delivery issues; however, Valley Origin does not guarantee carrier performance and shall not be responsible for delays resulting from carrier operations or circumstances beyond its reasonable control.
Claims relating to lost shipments will be reviewed on a case-by-case basis.
Delivery carriers may make multiple delivery attempts in accordance with their operational policies.
If a customer:
Refuses delivery,
Fails to accept delivery,
Remains unavailable after repeated delivery attempts,
Fails to collect an order where collection is required,
the shipment may be returned, abandoned, destroyed, or otherwise handled in accordance with carrier policies.
Because many Valley Origin products are food and consumable items with limited shelf life, refunds, replacements, or credits may not be available for refused, abandoned, unclaimed, or undeliverable shipments.
Any resolution in such cases shall remain at the sole discretion of Valley Origin.
Valley Origin reserves the right to decline, delay, suspend, or cancel shipments to locations that are:
Restricted by law
Non-serviceable by available carriers
Subject to government restrictions
Unsafe for transportation
Commercially impractical
Affected by conflict, civil unrest, natural disasters, or other exceptional circumstances
Valley Origin complies with all applicable laws, regulations, governmental directives, and shipping restrictions.
All orders are subject to product availability.
In the event that a product becomes unavailable after an order has been placed, Valley Origin reserves the right to:
Delay shipment
Offer an alternative product
Partially fulfill the order
Cancel the affected item
Issue an appropriate refund, credit, or alternative resolution
Valley Origin shall not be liable for delays, interruptions, failures, or inability to perform shipping obligations due to circumstances beyond its reasonable control, including but not limited to:
Natural disasters
Floods
Snowfall
Earthquakes
Fires
Pandemics
Government actions
Border restrictions
Transportation disruptions
Customs delays
Labor disputes
Telecommunications failures
Acts of war, terrorism, or civil unrest
Valley Origin reserves the right to modify, update, suspend, or replace this Shipping Policy at any time without prior notice.
Any revised version shall become effective immediately upon publication on the website.
This Shipping Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts located in Srinagar, Jammu & Kashmir, India.
Prime Valley Enterprises
2/246, Batwara
Srinagar, Jammu & Kashmir – 190004
India
Email: hello@valleyorigin.in
Phone: +91 95412 92447