Last Updated: 4th June 2026
Version: 1.1
1. Introduction
Welcome to Valley Origin.
Valley Origin is a brand operated by Prime Valley Enterprises. We are committed to protecting your privacy and handling your personal information with transparency, responsibility, and care.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you access our website, place an order, create an account, communicate with us, or otherwise interact with our products and services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Business Name: Prime Valley Enterprises
Brand Name: Valley Origin
Registered Address:
2/246, Batwara
Srinagar, Jammu & Kashmir – 190004
India
Email: hello@valleyorigin.in
Phone: +91 95412 92447
For the purposes of applicable data protection laws, Prime Valley Enterprises acts as the controller of your personal information.
3. Information We Collect
Depending on your interaction with Valley Origin, we may collect the following information:
Personal Identification Information
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Full name
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Billing address
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Shipping address
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Email address
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Phone number
Account Information
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Account credentials
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Login details
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Preferences and settings
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Wishlist and saved products
Order and Transaction Information
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Products purchased
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Order history
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Payment status
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Shipping information
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Returns, refunds, and replacement requests
Device and Technical Information
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IP address
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Browser type
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Device information
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Operating system
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Website usage data
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Cookies and similar technologies
Customer Communications
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Customer service inquiries
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Product reviews
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Feedback
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Survey responses
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Communications via email, phone, SMS, WhatsApp, or other channels
4. How We Collect Information
We may collect information:
Directly From You
When you:
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Place an order
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Create an account
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Subscribe to newsletters
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Contact customer support
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Participate in promotions
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Submit reviews or feedback
Automatically
Through:
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Cookies
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Analytics tools
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Website performance tools
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Device identifiers
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Server logs
From Third Parties
Including:
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Shopify
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Payment processors
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Shipping partners
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Marketing platforms
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Analytics providers
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Fraud prevention providers
5. How We Use Your Information
We may use personal information for the following purposes:
Order Fulfillment
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Processing orders
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Verifying payments
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Managing shipments
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Providing customer support
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Processing refunds, replacements, and credits
Account Management
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Creating and maintaining customer accounts
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Managing preferences
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Securing accounts
Service Improvement
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Improving website functionality
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Enhancing customer experience
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Developing products and services
Communications
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Order confirmations
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Shipping updates
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Customer service communications
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Product-related notifications
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Important operational updates
Marketing
Where permitted by applicable law, we may send:
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Promotional emails
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Product announcements
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Special offers
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Marketing communications
You may unsubscribe from marketing communications at any time.
Security and Fraud Prevention
We may use information to:
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Detect fraud
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Prevent unauthorized transactions
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Investigate chargebacks
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Monitor policy abuse
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Protect customers and business operations
Legal Compliance
To comply with:
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Applicable laws
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Government requests
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Court orders
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Regulatory obligations
6. WhatsApp, SMS and Telephone Communications
By providing your contact information, you consent to receiving:
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Order confirmations
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Shipping notifications
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Delivery updates
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Customer service communications
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Operational notifications
through phone calls, SMS, WhatsApp, email, or similar communication channels.
Marketing communications will be provided only where permitted by applicable law and subject to your communication preferences.
7. Reviews, Testimonials and User Content
If you voluntarily submit reviews, testimonials, comments, photographs, videos, feedback, or other content relating to Valley Origin products or services, you grant Valley Origin a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, and distribute such content for business, marketing, promotional, customer service, and educational purposes.
You represent that you have the necessary rights to provide such content.
8. Cookies and Tracking Technologies
Valley Origin and its service providers may use:
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Cookies
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Pixels
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Tags
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Analytics technologies
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Similar tracking tools
to:
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Operate the website
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Improve website performance
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Analyze visitor behavior
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Remember preferences
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Measure advertising effectiveness
You may manage cookie preferences through your browser settings, although disabling certain cookies may affect website functionality.
9. Shopify and Third-Party Services
Our online store is powered by Shopify.
When you interact with our website, certain information may be processed by Shopify and other third-party service providers that assist us with:
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Website hosting
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Payment processing
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Order management
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Shipping and fulfillment
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Marketing
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Analytics
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Security and fraud prevention
These providers may process information in accordance with their own privacy policies and applicable laws.
10. Disclosure of Information
We may disclose personal information:
To Service Providers
Including:
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Shopify
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Payment processors
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Logistics providers
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Shipping carriers
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Cloud hosting providers
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Analytics services
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Marketing service providers
For Legal Reasons
When required to:
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Comply with legal obligations
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Respond to lawful requests
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Protect our rights
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Protect customer safety
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Prevent fraud
Business Transactions
In connection with:
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Business restructuring
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Mergers
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Acquisitions
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Asset transfers
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Similar transactions
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Provide services
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Fulfill orders
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Maintain records
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Resolve disputes
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Enforce agreements
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Comply with legal obligations
Retention periods may vary depending on the nature of the information and applicable legal requirements.
12. Data Security
Valley Origin implements commercially reasonable administrative, technical, and organizational safeguards to protect personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.
13. Children's Privacy
Our products and services are not directed toward children.
We do not knowingly collect personal information from individuals below the age of majority in their jurisdiction.
If we become aware that such information has been collected, we may take reasonable steps to delete it.
14. International Data Transfers
Your information may be processed, stored, or transferred to jurisdictions outside your country of residence, including by service providers that support our operations.
Where required by applicable law, appropriate safeguards will be implemented for such transfers.
15. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including:
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Access to your information
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Correction of inaccurate information
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Deletion of information
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Restriction of processing
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Data portability
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Withdrawal of consent
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Objection to certain processing activities
Requests may be submitted using the contact information provided below.
We may verify your identity before responding to requests.
16. Product Safety and Recall Communications
In rare circumstances involving:
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Product recalls
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Product safety concerns
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Regulatory requirements
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Quality-related notices
Valley Origin may use customer contact information to communicate important information relating to purchased products.
17. Third-Party Websites
Our website may contain links to third-party websites or services.
Valley Origin does not control and is not responsible for the privacy practices, security measures, or content of third-party websites.
Users are encouraged to review the privacy policies of such websites independently.
18. Changes to This Privacy Policy
Valley Origin reserves the right to update, modify, or replace this Privacy Policy at any time.
Changes become effective upon publication on the website unless otherwise required by applicable law.
Continued use of the website after such changes constitutes acceptance of the revised Privacy Policy.
19. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Srinagar, Jammu & Kashmir, India.
20. Contact Information
Prime Valley Enterprises
2/246, Batwara
Srinagar, Jammu & Kashmir – 190004
India
Email: hello@valleyorigin.in
Phone: +91 95412 92447
Questions about this policy? Contact Valley Origin.