Free shipping on orders above ₹999 · Authentic Kashmiri dry fruits
Free shipping on orders above ₹999 · Authentic Kashmiri dry fruits
Last Updated: 4th June 2026
Version: 1.1
Welcome to Valley Origin.
Valley Origin is a brand operated by Prime Valley Enterprises. We are committed to protecting your privacy and handling your personal information with transparency, responsibility, and care.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you access our website, place an order, create an account, communicate with us, or otherwise interact with our products and services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Business Name: Prime Valley Enterprises
Brand Name: Valley Origin
Registered Address:
2/246, Batwara
Srinagar, Jammu & Kashmir – 190004
India
Email: hello@valleyorigin.in
Phone: +91 95412 92447
For the purposes of applicable data protection laws, Prime Valley Enterprises acts as the controller of your personal information.
Depending on your interaction with Valley Origin, we may collect the following information:
Full name
Billing address
Shipping address
Email address
Phone number
Account credentials
Login details
Preferences and settings
Wishlist and saved products
Products purchased
Order history
Payment status
Shipping information
Returns, refunds, and replacement requests
IP address
Browser type
Device information
Operating system
Website usage data
Cookies and similar technologies
Customer service inquiries
Product reviews
Feedback
Survey responses
Communications via email, phone, SMS, WhatsApp, or other channels
We may collect information:
When you:
Place an order
Create an account
Subscribe to newsletters
Contact customer support
Participate in promotions
Submit reviews or feedback
Through:
Cookies
Analytics tools
Website performance tools
Device identifiers
Server logs
Including:
Shopify
Payment processors
Shipping partners
Marketing platforms
Analytics providers
Fraud prevention providers
We may use personal information for the following purposes:
Processing orders
Verifying payments
Managing shipments
Providing customer support
Processing refunds, replacements, and credits
Creating and maintaining customer accounts
Managing preferences
Securing accounts
Improving website functionality
Enhancing customer experience
Developing products and services
Order confirmations
Shipping updates
Customer service communications
Product-related notifications
Important operational updates
Where permitted by applicable law, we may send:
Promotional emails
Product announcements
Special offers
Marketing communications
You may unsubscribe from marketing communications at any time.
We may use information to:
Detect fraud
Prevent unauthorized transactions
Investigate chargebacks
Monitor policy abuse
Protect customers and business operations
To comply with:
Applicable laws
Government requests
Court orders
Regulatory obligations
By providing your contact information, you consent to receiving:
Order confirmations
Shipping notifications
Delivery updates
Customer service communications
Operational notifications
through phone calls, SMS, WhatsApp, email, or similar communication channels.
Marketing communications will be provided only where permitted by applicable law and subject to your communication preferences.
If you voluntarily submit reviews, testimonials, comments, photographs, videos, feedback, or other content relating to Valley Origin products or services, you grant Valley Origin a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, and distribute such content for business, marketing, promotional, customer service, and educational purposes.
You represent that you have the necessary rights to provide such content.
Valley Origin and its service providers may use:
Cookies
Pixels
Tags
Analytics technologies
Similar tracking tools
to:
Operate the website
Improve website performance
Analyze visitor behavior
Remember preferences
Measure advertising effectiveness
You may manage cookie preferences through your browser settings, although disabling certain cookies may affect website functionality.
Our online store is powered by Shopify.
When you interact with our website, certain information may be processed by Shopify and other third-party service providers that assist us with:
Website hosting
Payment processing
Order management
Shipping and fulfillment
Marketing
Analytics
Security and fraud prevention
These providers may process information in accordance with their own privacy policies and applicable laws.
We may disclose personal information:
Including:
Shopify
Payment processors
Logistics providers
Shipping carriers
Cloud hosting providers
Analytics services
Marketing service providers
When required to:
Comply with legal obligations
Respond to lawful requests
Protect our rights
Protect customer safety
Prevent fraud
In connection with:
Business restructuring
Mergers
Acquisitions
Asset transfers
Similar transactions
We retain personal information only for as long as reasonably necessary to:
Provide services
Fulfill orders
Maintain records
Resolve disputes
Enforce agreements
Comply with legal obligations
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Valley Origin implements commercially reasonable administrative, technical, and organizational safeguards to protect personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.
Our products and services are not directed toward children.
We do not knowingly collect personal information from individuals below the age of majority in their jurisdiction.
If we become aware that such information has been collected, we may take reasonable steps to delete it.
Your information may be processed, stored, or transferred to jurisdictions outside your country of residence, including by service providers that support our operations.
Where required by applicable law, appropriate safeguards will be implemented for such transfers.
Depending on your location and applicable law, you may have rights regarding your personal information, including:
Access to your information
Correction of inaccurate information
Deletion of information
Restriction of processing
Data portability
Withdrawal of consent
Objection to certain processing activities
Requests may be submitted using the contact information provided below.
We may verify your identity before responding to requests.
In rare circumstances involving:
Product recalls
Product safety concerns
Regulatory requirements
Quality-related notices
Valley Origin may use customer contact information to communicate important information relating to purchased products.
Our website may contain links to third-party websites or services.
Valley Origin does not control and is not responsible for the privacy practices, security measures, or content of third-party websites.
Users are encouraged to review the privacy policies of such websites independently.
Valley Origin reserves the right to update, modify, or replace this Privacy Policy at any time.
Changes become effective upon publication on the website unless otherwise required by applicable law.
Continued use of the website after such changes constitutes acceptance of the revised Privacy Policy.
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Srinagar, Jammu & Kashmir, India.
Prime Valley Enterprises
2/246, Batwara
Srinagar, Jammu & Kashmir – 190004
India
Email: hello@valleyorigin.in
Phone: +91 95412 92447