Free shipping on orders above ₹999 · Authentic Kashmiri dry fruits
Free shipping on orders above ₹999 · Authentic Kashmiri dry fruits
Effective Date: 04th June 2026
Version: 1.0
At Valley Origin, we are committed to delivering premium-quality food and consumable products sourced and curated with care. Customer satisfaction and product integrity are of utmost importance to us. This Refund, Replacement & Resolution Policy outlines the circumstances under which requests for refunds, replacements, or other resolutions may be considered.
This policy applies to all products sold by Valley Origin, including but not limited to dry fruits, nuts, gift boxes, corporate hampers, and any other food or consumable products offered through our website or associated sales channels.
Due to the perishable nature of food and consumable products, and in the interest of maintaining hygiene, safety, and quality standards, Valley Origin does not accept physical returns of products.
Customers should not return any product unless expressly instructed to do so by Valley Origin.
If you believe there is an issue with your order, you must notify us within 72 hours of delivery.
Claims submitted after this period may not be eligible for review or resolution.
All claims must be submitted to:
Email: hello@valleyorigin.in
Phone: +91 95412 92447
To evaluate a claim, Valley Origin may request supporting documentation, including but not limited to:
Photographs of the product
Photographs of the packaging
Product labels and batch details
Videos or unboxing recordings
Proof of delivery
Any other information reasonably required to assess the claim
Failure to provide sufficient supporting evidence may result in the claim being denied.
Claims may be considered in circumstances including, but not limited to:
Product received in a damaged condition
Incorrect product received
Missing item(s) from an order
Product quality concerns
Product contamination
Packaging defects affecting product integrity
Material discrepancies between the product ordered and the product received
All claims are subject to review and verification by Valley Origin.
Upon review of an eligible claim, Valley Origin may, at its sole discretion, offer one or more of the following remedies:
Replacement of the affected product
Store credit for future purchases
Partial refund
Full refund
Any other reasonable resolution deemed appropriate under the circumstances
The method of resolution will depend on the nature of the claim and the supporting evidence provided. In case of Replacement, it will be done under the standard delivery timeline under our shipping policy. In case of Refunds, they will be processed and credited within 5-7 business days to the original mode of payment. In case of Store Credits, that will be processed within 7 working days and can be used within 6 calendar months.
The following situations are generally not eligible for refunds, replacements, or credits:
Change of mind after purchase
Personal taste preferences
Orders placed in error by the customer
Incorrect shipping information provided by the customer
Failure to properly store products after delivery
Product deterioration resulting from customer handling or storage conditions
Claims submitted after the reporting period
Minor variations in color, texture, appearance, or packaging that do not affect product quality or safety
Delays caused by shipping carriers, customs authorities, weather conditions, or circumstances beyond Valley Origin's reasonable control
Valley Origin may offer international shipping to selected destinations.
Customers are solely responsible for:
Import duties
Customs charges
Local taxes
Regulatory fees
Any other charges imposed by the destination country
Valley Origin shall not be responsible for delays, inspections, holds, refusals, or additional costs imposed by customs authorities or government agencies.
Valley Origin reserves the right to investigate all claims before approving any resolution.
Claims may be denied where:
Insufficient evidence is provided
Information supplied is inaccurate or misleading
Abuse of the policy is reasonably suspected
Fraudulent activity is identified
The claim does not satisfy the requirements of this policy
To the fullest extent permitted by applicable law, Valley Origin's total liability arising from any order, product, claim, or dispute shall be limited to the purchase price paid for the affected product(s).
Valley Origin shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of business opportunities, or other economic losses.
Valley Origin shall not be held liable for any delay, failure, interruption, or inability to perform its obligations arising from events beyond its reasonable control, including but not limited to:
Natural disasters
Floods
Snowstorms
Fires
Pandemics
Government actions
Border restrictions
Transportation disruptions
Telecommunications failures
Labor disputes
Customs delays
Acts of war, terrorism, or civil unrest
Nothing in this policy shall prevent Valley Origin from providing goodwill replacements, credits, refunds, or other accommodations at its sole discretion, even where a customer may not otherwise qualify under this policy.
Such accommodations shall not create any ongoing obligation or precedent.
Valley Origin reserves the right to modify, update, or replace this policy at any time without prior notice.
Any revised version shall become effective immediately upon publication on the website.
This policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to this policy, any order, or any transaction with Valley Origin shall be subject to the exclusive jurisdiction of the courts located in Srinagar, Jammu & Kashmir, India.
Prime Valley Enterprises
2/246, Batwara
Srinagar, Jammu & Kashmir – 190004
India
Email: hello@valleyorigin.in
Phone: +91 95412 92447