Contact Valley Origin
You can reach Valley Origin on WhatsApp or phone at +91 95412 92447, or by email at hello@valleyorigin.in. Most enquiries are answered within 1-2 business days. For an order query, include your order number and the email address used.
Contact details
Valley Origin
A Brand of Prime Valley Enterprises
- Phone / WhatsApp
- +91 95412 92447
- Grievance Officer
Wahiq Iqbal
+91 95412 92447
hello@valleyorigin.inFor complaints about an order, a product or our service. We acknowledge every complaint within 48 hours and aim to resolve it within one month.
- Business Hours
Online Store Availability
24 Hours a Day, 7 Days a WeekPhone
9 am to 7 pm IST, 7 days a weekWhatsApp and Email
24x7Business Registrations
GSTIN 01ABJFP3053A1ZX
FSSAI Reg. No. 21026411000282Customer Support
We strive to respond to all enquiries as promptly as possible. Most enquiries are answered within 1-2 business days.
Order support
For faster help with an existing order, please include the details listed here. See the shipping policy for dispatch and delivery times, and the refund policy if something is wrong with your order.
- Order number
- Full name
- Email address used for the order
- Description of your query
Wholesale and corporate orders
For bulk purchases, corporate gifting, partnerships or business enquiries, write to us at the address below, or use the gifting and bulk orders page.
We aim to reply to all enquiries within 1-2 business days. To know who is behind the brand, read our story.
Contact questions
How do I report a problem with my order?
Valley Origin does not accept physical returns because the products are food. If something is wrong with your order, write to hello@valleyorigin.in or call +91 95412 92447 within 72 hours of delivery, with photos or a video. Approved refunds reach your original payment mode in 4-7 business days.
Read the refund policyWhat are your business hours?
The online store is open 24 hours a day, 7 days a week. Phone calls are answered from 9 am to 7 pm IST, 7 days a week. WhatsApp and email are open 24x7. Customer support replies to most enquiries within 1-2 business days.
How do I place a bulk or corporate order?
Use the enquiry form on the gifting page. It opens WhatsApp or your email app with your message ready to send. Valley Origin replies within 1-2 business days.
Go to the gifting pageWhere is Valley Origin based?
Valley Origin is a brand of Prime Valley Enterprises, a family business based in Srinagar, Kashmir.
Read our story